Overstock.com

Review Summary

1 Reviews
 
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Overall Rating 002.0

Reviews

Recommend store: No
Date 1/29/07
Rated by:
Shipping was very fast (less than a week). Customer service response the first time was also fast. Once they decided my complaint about missing parts had been resolved, however, it was the end of the line. I was told that refurbished products are sold "as is," which is different from what they advertise on the website. The sewing machine I ordered did not come with the attachments the manufacturer advertises for that model. Since the Overstock product description doesn't list any specific attachments, there was no way to know what would come with the machine. It wasn't a great deal, because to purchase the missing attachments separately will bring it up to the same price as I could buy it locally, and I would have a manufacturer warranty to go with it rather than a questionable refurbished warranty. Fortunately, the sewing machine is in perfect condition and works well so far. It would cost too much to return it, so I'm keeping it.

Store Information

Overstock.com

Customer Service

Phone

1-800-THE-BIG-O

Hours

Weekdays 8am - 1am; Weekends 9am - 10pm EST

Fax

801-908-7779

E-mail

info@overstock.com

Info

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Payment Methods

American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System