Nextag - Frequently Asked Questions
FAQ for Shoppers


What is Nextag?
Nextag is a price comparison site where shoppers find great deals on their favorite products. We provide side-by-side comparison of latest prices, including tax and shipping, from a wide variety of sellers and stores. We also provide helpful information on sellers to help shoppers decide where to order from.
Is Nextag a store? Do I purchase products from Nextag directly?
Nextag does not sell anything directly to users. We just provide a service for Internet merchants to list their products for sale on our website. If you want to purchase a product, please contact the merchant directly by clicking on the merchant's logo or the "Go to Store" button.
Do I get charged to use your service?
No, Nextag is 100% free for buyers. Merchants that list products on our sites pay us a fee based on referrals of users, and may pay fees for enhanced placement or other promotional opportunities on our sites, such as premium marketing messages.
I need help with a product I purchased. Can Nextag help me?
Nextag does not actually sell any products. We recommend that you contact the merchant from which you made your purchase or the manufacturer of the product for answers to your questions.
How do I search for a particular product?
Simply enter the product you are looking for in the search box in the upper left corner and hit enter or the search button. A list of products is then presented. To filter your results, select a manufacturer, a price range and in certain cases, product features. You can also browse through our listings by category.
How do I check the status of my order?
Nextag does not sell any products to users. We provide a service for Internet merchants to list their products for sale on our website. If you have a question regarding an order that you have placed, please contact the merchant directly.
How do I contact a merchant?
Please visit the merchant’s website for the most up-to-date contact information.
Why does the price listed on Nextag differ from that on the sellers' own web site?
We periodically refresh our listings with the latest prices. Sometimes sellers change the prices on their site before they are reflected on Nextag. Nextag cannot vouch for the accuracy of the prices advertised by sellers.
How do I get a product manual or software needed for my product?
Please visit either the manufacturer of the product's site or the merchant from which you bought the product for all technical details. Nextag does not possess this kind of information.
How do I disable personalized ads, clear my browsing history, or change my browsing preferences?
Just click on the "Preferences" link at the bottom of the page to access your search and browsing history preferences.
How do I read or add product ratings and reviews on Nextag?
Find the product you want to review. In the center of the product page you can either read the reviews by clicking on the "Read Review" link, rate the product by clicking on one of the "Rate Product" buttons or submit a product review by clicking on the "Write a Review" link.
How do I read or add seller ratings and reviews on Nextag?
Find the seller on any product page and then click on the "Seller Reviews" link in the "Seller Ratings" column. On the next page to add your own ratings, simply click on the "Write a Review" link.
What is the difference between a product rating and a review?
Nextag's product rating system shows the average of users' star ratings of a product. Product reviews are written reviews composed by our users about a product.
Do sellers ship to international locations?
It depends on the particular seller or store. Please search for the product that interests you and then inquire about shipping from any of the sellers or stores.
How do I confirm my travel arrangements?
Nextag does not book travel arrangements for users. We provide a service for airlines, hotels, and travel agencies to list their services on our website. If you have a question regarding travel arrangements that you have booked, please contact the travel agency directly.
How do I set up a price alert?
We offer price alerts to notify users when an item drops below a specified price. You can only set price alerts for products with more than one seller. To set a price alert, please click "Set Price Alert" at the top of the page listing all the sellers of that product. You will be asked to specify the price at which you would like to be alerted. If you are not logged into your Nextag account (or have not registered for an account), you will be asked to provide an email address to receive the price alerts.
How do I delete a price alert?
Please click on the "Delete Price Alert" link in the price alert email. If you have an account with Nextag, you can also delete a price alert by logging into your account and clicking "Edit Your Price Alerts".
Even though I have a valid zip code, I am having problems registering. What should I do?
Sometimes new U.S. zip codes are not yet available in our system. If you have such a zip code, please send an email to 'buyersupport' at nextag.com stating city, zip code and state and we will add the new zip code promptly.
How do I report a technical problem?
Please send email to buyersupport@nextag.com giving a brief description of the problem. Also include the browser version and operating system on which this problem can be reproduced.
How do I get more information?
Send an email to buyersupport@nextag.com with your question.



FAQ for Sellers
 

How do I list my products for sale on Nextag?
Go to our Advertising Programs page. You will find more information on how to list your products on Nextag.
How long does it take for my products to be listed?
Products can take up to a week to be listed on the site.
How do I report a technical problem?
Please send email to sellersupport@nextag.com giving a brief description of the problem. Also include the browser version and operating system on which this problem can be reproduced.
Can I monitor my clickthrough rates and sales figures?
Once you establish your Nextag account, you will be able to log in and look at your account balance history and daily click information.
What should I do if I am having problems logging in?
Try logging in using the Standard Login. This will typically resolve the issue. If you wish to use the secure login, check that the browser that you are using has high enough "Cipher Strength" (128 bit). If you are using Internet Explorer, go to the Help Menu, click on About Internet Explorer, the Cipher Strength will be displayed. To increase the Cipher Strength of your browser you will need to either upgrade it or download the latest version
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