Ice Machines Plus
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Nextag Seller Since 2010
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Date 8/22/13 Rated by: jay1953 Verified Buyer
" This was by far the best purchase I made online.. Thanks IceMachinesPlus.com for all your help! Doug "
Date 3/16/13 Rated by: ladyminiee54123 Verified Buyer
" IceMachinesPlus.com is the best! I was in a pinch.... I ordered my machine from *** and it was on back order for 2 weeks. CCE took my order at 10PM and sent out the next day. Thanks ( Will tell everyone I know ) "
Date 2/1/13 Rated by: Maryatclassic Verified Buyer
" They are the best people ever! This is my second machine that I bought from them! I will continue to buy all my refrigeration needs from IceMachinesPlus.com "
Date 1/9/13 Rated by: EnergyMan
" We picked Ice Machines , because they had great selection, and pricing seemed fair. I've ordered many products/appliances online in the past and always had great luck. We ordered this Ice machine back on December 14, and were told that the Ice machine would take 5 - 10 business days to arrive. Very excited to get our contractor moving forward on our wet bar we were disappointed when it still hadn't shipped by the 10th business day. Two different calls to Ice machines were handled by a CSR who told us that it would ship out in the next day or two. Needles to say the product never shipped until 3 weeks later. Delivery Day! or so we thought. The product arrived to our warehouse and was pulled off of the truck. The forklift driver inspected the package, and noticed damage. He pulled it apart and noticed a small dent and some scratches in the unit. He marked the BOL and accepted the machine. "At this point the ice machine is mine!" Clearly marked on their shipping instructions. This damaged was caused by the freight company. Accidents happen, and this is the risk that we take ordering on-line. My forklift driver should have refused the ice maker sending it back with the shipping company. (ALL MY FAULT!) My issue with Ice Machines is how they treated me once I found out the that unit had more then a slight ding on the top. I was very lucky that I got to speak with Mrs. Poor Attitude CSR when I called to see what my options were. She was quick to tell me that there wasn't a thing she would do for me, and that now it was in my hands. "Call the freight company she said. The Ice machine is yours." The way that Ice Machines employees treated me on the phone when I called to fix the issue was unacceptable! They didn't care to help their customer and help get me the information to solve the problem. They told me that I screwed up and that it was my issue not theirs. "
Date 7/27/12 Rated by: allwheelsjive Verified Buyer
" CSRs were both extremely responsive and honored the price match guarantee. Email inquiries were promptly responded to and I was able to process my order the same day. Great service!! "
Date 7/6/12 Rated by: Simon Verified Buyer
" Salesman very knowledgeable help me get what I needed. "
Date 6/30/12 Rated by: Frank Perna Verified Buyer
" This is my 3rd icemaker and I have called 2 different companies that never called me back. I called Ice make plus and within 5 minutes the owner called me becuase the salesman who spoke to me within 30 seconds couldnt answer my technical questions. He was at a ballgame with his kids yet called me to help with my order. I appreciate companies such as this who go out of their way. Their price was the best and he could have sold me a more expensive unit. "
Date 6/27/12 Rated by: DEMETRIA Verified Buyer
" GREAT JOB OVER THE PHONE. SHAD! "
Date 6/13/12 Rated by: ron bifani Verified Buyer
" insecure in ordering, but came thru in the end. lost time. "
Date 6/11/12 Rated by: john Verified Buyer
" easy to order. hope it works "
Date 6/8/12 Rated by: sally thurtell Verified Buyer
" Very knowledgable about product "
Date 6/6/12 Rated by: Amy Fester Verified Buyer
" Chat people could not help with any questions or delivery dates. Could not contact anyone via phone after hours. "
Date 6/4/12 Rated by: Nancy Walker Verified Buyer
" Very helpful, you guys know your ice machines. Will recommend you to everyone I know. "
Date 5/29/12 Rated by: Pam Verified Buyer
" Customer service was so easy to talk to. THey knew exactly what I needed & help me "
Date 5/25/12 Rated by: Chris Usrey Verified Buyer
" CSR at Ice Machines Plus were excellent and lived up to their price match guarantee quickly and I got the machine I wanted from them. Thanks, Chris "
Date 5/17/12 Rated by: Allen Verified Buyer
" Customer service was very easy to talk with. Very helpful getting me the right unit. "
Date 5/15/12 Rated by: Janice Vanornam Verified Buyer
" Filters come very fast and work great! "
Date 5/15/12 Rated by: Bill Verified Buyer
" My friend recommended this company to me and they have really taken care of me. "
Date 5/8/12 Rated by: Mike Verified Buyer
" Customer service was very easy to talk with. Was able to get me in the right direction for the machine I wanted "
Date 4/18/12 Rated by: Irena Verified Buyer
" Was very fast to get my machine, great customer support "
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