Ice Machines Plus

Review Summary

* * * * *
90 Reviews
 
Last 30 days Last 90 days All Reviews
Positive 0 0 87
Neutral 0 0 2
Negative 0 0 1
Overall Rating 0 0 4.7

Reviews

Recommend store: Yes
Date 8/22/13
Rated by: jay1953
This was by far the best purchase I made online.. Thanks IceMachinesPlus.com for all your help! Doug
What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Seller reviews
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Other - Don't know
Did other users' seller reviews influence your purchase decision?
No
Recommend store: Yes
Date 3/16/13
Rated by: ladyminiee54123
IceMachinesPlus.com is the best! I was in a pinch.... I ordered my machine from *** and it was on back order for 2 weeks. CCE took my order at 10PM and sent out the next day. Thanks ( Will tell everyone I know )
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Yes
Recommend store: Yes
Date 2/1/13
Rated by: Maryatclassic
They are the best people ever! This is my second machine that I bought from them! I will continue to buy all my refrigeration needs from IceMachinesPlus.com
What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Seller reviews
Reputation
Did other users' seller reviews influence your purchase decision?
Yes
Recommend store: No
Date 1/9/13
Rated by: EnergyMan
We picked Ice Machines , because they had great selection, and pricing seemed fair. I've ordered many products/appliances online in the past and always had great luck. We ordered this Ice machine back on December 14, and were told that the Ice machine would take 5 - 10 business days to arrive. Very excited to get our contractor moving forward on our wet bar we were disappointed when it still hadn't shipped by the 10th business day. Two different calls to Ice machines were handled by a CSR who told us that it would ship out in the next day or two. Needles to say the product never shipped until 3 weeks later. Delivery Day! or so we thought. The product arrived to our warehouse and was pulled off of the truck. The forklift driver inspected the package, and noticed damage. He pulled it apart and noticed a small dent and some scratches in the unit. He marked the BOL and accepted the machine. "At this point the ice machine is mine!" Clearly marked on their shipping instructions. This damaged was caused by the freight company. Accidents happen, and this is the risk that we take ordering on-line. My forklift driver should have refused the ice maker sending it back with the shipping company. (ALL MY FAULT!) My issue with Ice Machines is how they treated me once I found out the that unit had more then a slight ding on the top. I was very lucky that I got to speak with Mrs. Poor Attitude CSR when I called to see what my options were. She was quick to tell me that there wasn't a thing she would do for me, and that now it was in my hands. "Call the freight company she said. The Ice machine is yours." The way that Ice Machines employees treated me on the phone when I called to fix the issue was unacceptable! They didn't care to help their customer and help get me the information to solve the problem. They told me that I screwed up and that it was my issue not theirs.
What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
Maybe
Recommend store: Yes
Date 7/27/12
Rated by: allwheelsjive
CSRs were both extremely responsive and honored the price match guarantee. Email inquiries were promptly responded to and I was able to process my order the same day. Great service!!
What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Did other users' seller reviews influence your purchase decision?
No
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