Review Summary

25 Reviews
Last 30 daysLast 90 daysAll Reviews
Positive 0 0 10
Neutral 0 0 3
Negative 0 0 12
Overall Rating 002.8


Recommend store: Yes
Rated by:naomi_4765182
good site,good prices, good selection.not as bad as i thought it would be.
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Recommend store: No
Rated by:
I placed an order hoping my new work shoes would arrive quickly to help alleviate my foot pain. A week later, they still had not arrived. I logged into my ShoeMall account to track the order, and discovered that the order had been cancelled (not by me) the day after it was placed. I had never received a notification of any sort letting me know there was a problem with my order. When I called customer service, they blamed the error on me and then offered to re-place the order, but given their lack of customer service procedures (not even notifying me if there was a problem before), I will never shop at ShoeMall again.
Recommend store: No
Rated by:
yo i ordered my shoes 1/13 and didn't get them until 1/26 and the box when i got it was all dented and called to ask if i can change them and they said i have to pay for the shipping
Recommend store: No
Rated by:
ShoeMall has been the worst on-line shopping experience that I have had in the last 10 years. Products sent were defective and wrong. I still cannot get them to issue a full credit and am thinking about contacting the attorney general in the state of WI. Do not be fooled by their pleasant customer service representatives. Beware!
Recommend store: Yes
Rated by:
EXCELLENT place to place your orders. I've ordered from Shoemall for about 2 years and have been COMPLETELY satisfied with the shoes and their service. This is my #1 place to shop for narrow width shoes. They are great!

Store Information


Customer Service




6-12, CST



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Payment Methods

American Express/Optima
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System